I don't necessarily need this in my environment, but I really like it when I call somewhere and they have that option.
Next best thing is when they tell you the current average wait time.
The worst is hearing "we are experiencing high call volumes, all of our reps are currently busy, please stay on the phone..."
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PLEASE NOTE: Allworxforums.com is not owned, nor run by Allworx Corp. The views and opinions found on this forum are not necessarily the views of Allworx or the forum moderators. Neither Allworx nor the forum will be held liable for any information found on the forum. The Allworx logo and name is a registered trademark of Allworx Corp.