Allworx Technical Support Forum

JDCJ

You can have more extensions than you can have users. What the person said about needing voicemail boxes was probably just short for "users." Deleting the VM box won't affect how many users are in the system. You need to delete the whole user. Then you can create an extension and just have...

JDCJ

The call is not really at an extension when it is in the queue. I think that you can however, dial 7 plus the number for the queue, at least on the most recent version. 400 is the default queue number, then 401, 402, etc.

JDCJ

@altf4osu: If you just need one route for days and one route for night (as opposed to a more complicated schedule), you could handle that with a day/night mode schedule. An extension can be programmed with one route for "day" mode and a different one for "night" mode. Each route ...

JDCJ

Remote WAV worked ok on my Droid X (Motorola), but I found that changing the file type to WAV PCM worked. Even better is adding the Allworx Mobile feature with app. WOrks great for reviewing and deleting, sending, forwarding voice mail. Only drawback is that it is not push oriented, so you have to o...

JDCJ

I am not sure that I understand the question, because I don't understand the idea of grabbing a call back minutes later. Where did the call go? Is it ringing someone's extension for several minutes? If the phone is still ringing, she can dial 6+extension to pull it back. Other options are to use the...

JDCJ

I would like to be able to reduce the minimum max wait time for a queue below 1 minute. This would allow several people to be able to optionally "monitor" a main number as the need arises, but allow them the flexibility to quickly logout so as not to hear constant ringing when they are not...

JDCJ

I would like to be able to add an extension into a call route instead of handsets only. This would add a lot of flexibility and simplification for users with multiple handsets, follow me routes, hot desking, etc. There might be technical reasons why this is not available.

JDCJ

Thanks doom1701. You are definitely right, at least in part. You can have different routes based on day/night mode, but you are limited to those two. There is no control based upon the schedule you set, which can be set under Business=>Schedules. The schedule can be very detailed and can control day...

JDCJ

We have it and it seems to work great. I haven't used it much, but have tested it out with no problems. Let me know if you have any specific questions. You have four default conference ids and passwords for spur of the moment calls, and the others you schedule with a system or user defined password....

JDCJ

I would like to be able to change call routing and/or change auto attendant based upon a schedule. Right now, you can only change greetings based on schedule. A user will sometimes want calls to an extension (say, the main office number) routed to a receptionist handset during certain hours and anot...

Search found 10 matches

Re: User Limits

Re: Call Queue Settings

Re: Call routing by schedule/Hot Desk appearances

Re: Voicemail to email attachment

Re: Receptionist wants to grab a completed transfer.

Shorter Queue Max Wait or login/out of Monitors

Extensions in call route

Re: Call routing by schedule/Hot Desk appearances

Re: Conference Bridge

Call routing by schedule/Hot Desk appearances