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Search found 4 matches

by BrianH
Mon Jul 28, 2014 12:55 pm
Forum: Installation and Configuration Help
Topic: Allworx 9212L Handset Reboot Issue
Replies: 2
Views: 5739

Allworx 9212L Handset Reboot Issue

Good Afternoon all, We are experiencing some intermittent issues with our 9212L phones at reboot. When Hot-Desking in or simply rebooting the handsets, the "info" button on the handset turns green then turns off after a few seconds. When the green "info" button turns off the &quo...
by BrianH
Tue Jul 02, 2013 2:41 pm
Forum: Allworx Software Support
Topic: Call assistant not recording calls
Replies: 9
Views: 16487

Re: Call assistant not recording calls

We are having the same exact issue with recording calls. Which system do you have? We have the Allworx 48x.
by BrianH
Tue Feb 26, 2013 6:24 pm
Forum: Installation and Configuration Help
Topic: dtmf touch tone not transmitting
Replies: 5
Views: 9772

Re: dtmf touch tone not transmitting

We are having the same type of issues. I have contacted our provider, but we have not reached a resolution. I have found a setting under the Server-> VOIP -> DTMF Playout but not sure if the changes I make will make a difference.
by BrianH
Thu Feb 21, 2013 10:40 pm
Forum: Off-Topic
Topic: Call Queue Settings
Replies: 1
Views: 6524

Call Queue Settings

Greetings, We recently made the jump from an hybrid phone system to a Allworx 48x. This forum has answered most questions, but our end users are experiencing a little bit of an issue. We currently have a call center queue for the majority of our front office staff. When the first person in the queue...