Allworx Technical Support Forum

gary.monk

Does anyone have the format of the raw call detail data? I have written an application to take the call detail and add it to a database so I can report on it but I'm having some trouble determining what all of the fields are. We have some specific reporting requirements that won't be meet by the sta...

gary.monk

I have figured out which phone it is and that like the earlier post it was a remote phone that was brought back into the office. The ip address is an external ip address. I will modify the network settings for the phone.

gary.monk

I upgraded the software in the Allworx 24x last night and now when you hit the message button you get the text menu. I understand that if you hit it again you get the Audio menu but in the case where there is a queue and there is no physical phone that can't be done. Is there a way to make the Audio...

gary.monk

I am getting this system event every few seconds. I looked at another post in this forum and it stated that they listed the arp table to see the mac address of the device. I looked at our arp table and the ip address is not listed. I also looked at the list of handsets and none of them are using thi...

gary.monk

I have a situation where the phone goes dead for 5 - 10 seconds during a call. When this happens the person on the other end cannot hear what is being said. Sometimes it goes on so long that they hang up. It is happening on multiple phones. It started yesterday afternoon. I updated the software last...

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Call detail format

Re: Got proxied BLF packet from 192.168.xx.xx

How to make the Audio Menu the default for all phones

Got proxied BLF packet from 192.168.xx.xx

Phones going dead during a call - HELP!