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Search found 4 matches

by synergyshane
Mon Jun 23, 2014 2:06 pm
Forum: Off-Topic
Topic: Hum in phone speaker
Replies: 0
Views: 8829

Hum in phone speaker

I have a 9212 phone. When the speaker is on, the other party can hear a hum. However, this does not occur when using the handset. I have tried rebooting and updating the software on the phone. When I take the phone to a different location, it works fine. Any suggestions??? Thanks.

Shane
by synergyshane
Tue Jun 25, 2013 3:19 pm
Forum: Installation and Configuration Help
Topic: Polycom IP 5000 help!
Replies: 6
Views: 13026

Re: Polycom IP 5000 help!

I have tried this with a 6x with no luck. I am wondering if my problem is with the address as you explain it: - Address: The Binding listed from the Handset settings on Allworx Server (*51##@0.0.0.0) Assume my Allworx server ip is 192.168.2.254 and my user id and login id for the generic sip handset...
by synergyshane
Thu Jun 13, 2013 10:02 am
Forum: Allworx Software Support
Topic: Call assistant not recording calls
Replies: 9
Views: 16483

Call assistant not recording calls

I have a phone with call assistant which is not recording phone calls. The file is created but there isn't any audio record so the file is deleted immediately. I initially allowed the ports from 16834-32767 to be open through the firewall. Then I disabled the firewall completely. I also switched por...
by synergyshane
Thu Jun 13, 2013 8:14 am
Forum: Installation and Configuration Help
Topic: Polycom 6000 IP Soundstation and Allworx 6X
Replies: 1
Views: 3261

Polycom 6000 IP Soundstation and Allworx 6X

I am trying to configure a Polycom 6000 IP Soundstation to an Allworx 6X server. I have created a generic SIP and added the proper network settings. The item I don't see is where I would insert the username and password into the Polycom. Does anybody know where I do this? I'm assuming this is why I ...