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Search found 6 matches

by jra
Thu May 21, 2015 3:13 pm
Forum: Off-Topic
Topic: Transferred Calls
Replies: 0
Views: 21281

Transferred Calls

When someone in our office does a blind transfer to another user on the system, the display shows the name of the person transferring the call and then name of the person being transferred. It is confusing, because the person receiving the call hears the phone ring for the person transferring the ca...
by jra
Fri Feb 21, 2014 10:05 am
Forum: Installation and Configuration Help
Topic: Allworx 6x remote call initiation breakin
Replies: 3
Views: 10278

Re: Allworx 6x remote call initiation breakin

Our phone system was hacked too. We have IT support, as we are a small non-profit and the office staff manages the system ourselves. I was going to do update the system and change any passwords (phones and system). You mention about changing from NAT to LAN and changing the public IP address to that...
by jra
Wed Dec 18, 2013 6:13 am
Forum: Installation and Configuration Help
Topic: All PFKs Blinking
Replies: 2
Views: 7801

All PFKs Blinking

All of PFKs on only one of our phones are blinking yellow. The phone can receive and send calls as normal. Any ideas?
by jra
Wed Jun 26, 2013 2:13 pm
Forum: Installation and Configuration Help
Topic: Remote Phone Registration Error
Replies: 4
Views: 17280

Re: Remote Phone Registration Error

Okay, so the old IP address was still there. We updated it to the new IP address and rebooted the phones. We hit registration error again, but when we reset the ip address using Explorer instead of Chrome, the settings took and now the phones work. Thank you, thank you, thank you!
by jra
Tue Jun 25, 2013 9:42 pm
Forum: Installation and Configuration Help
Topic: Remote Phone Registration Error
Replies: 4
Views: 17280

Re: Remote Phone Registration Error

The person turned the modem off and then on again. The remote phones went down over the weekend, my colleague was on her office phone (so they were working) when her phone and computer lost internet access. She then heard a popping noise and when she couldn't get the phones up and running, turned th...
by jra
Tue Jun 25, 2013 3:31 pm
Forum: Installation and Configuration Help
Topic: Remote Phone Registration Error
Replies: 4
Views: 17280

Remote Phone Registration Error

I work from home and use a remote phone (9112) to connect to the office. We use Allworx 6x. The office rebooted its modem, which caused my phone to go down. I entered the new IP address into my phone, but now I have a registration error. My phone is connected directly into my Actiontec router; I hav...