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Search found 5 matches

by wki90278
Tue Jan 06, 2015 2:20 pm
Forum: Installation and Configuration Help
Topic: How to restore from a Backup
Replies: 0
Views: 6607

How to restore from a Backup

Hope this will help someone out in their time of need. A few weeks ago I did an upgrade. During the reboot process, my server never came back up. Luckily I did a backup prior to the upgrade. After an hour of sweating and searching, i was able to find these instructions. To restore from the backup: 1...
by wki90278
Thu Jul 31, 2014 11:25 am
Forum: Off-Topic
Topic: Calls transferred from Auto Attendant are dropped
Replies: 1
Views: 9370

Re: Calls transferred from Auto Attendant are dropped

I found out that this issue so far only applies to users who are customers of Telepacific. The issue is with the SIP VOIP dial peers CODECs being a 15 and needing to be a 10. If you are a Telepacific customer, you will need to call their tech support and have them make this change on your system.
by wki90278
Mon Jul 21, 2014 1:32 pm
Forum: Installation and Configuration Help
Topic: Increase Users 31-60 on Allworx 6x
Replies: 3
Views: 4629

Re: Increase Users 31-60 on Allworx 6x

I haven't done this yet, but I believe I found the solution. To add the license, open up the Allworx system via web browser, Maintenance / Feature Keys / Enter New Feature Key / Submit
by wki90278
Mon Jul 21, 2014 1:29 pm
Forum: Off-Topic
Topic: Calls transferred from Auto Attendant are dropped
Replies: 1
Views: 9370

Calls transferred from Auto Attendant are dropped

Every time a call goes to the Auto Attendant and the caller either dials the extension or selects a name from the company directory, if the recipient answers, the call is immediately dropped. If the call goes to voice mail, the caller is able to leave a message without any problems. There are no pro...
by wki90278
Fri Jun 20, 2014 6:56 pm
Forum: Installation and Configuration Help
Topic: Increase Users 31-60 on Allworx 6x
Replies: 3
Views: 4629

Increase Users 31-60 on Allworx 6x

I saw that the license to increase the number of users from 30 to 60 on amazon.com for $800. Once you get the license, how do you install it on the Allworx system? Thank you.