Allworx Technical Support Forum

Mark9700

Still having issue with incoming and outgoing SIP truck calls having no audio until the call is put on hold and then released, then audio is fine. This also affects Reach calls from offsite, both WIFI and cellular. Reach calls when using onsite WIFI work fine. Using an Windstream simple SIP and they...

Mark9700

I moved one phone to use 5061 instead of 5060. No change. Will try a SIP trace this weekend.

Thanks for the suggestions.

Mark

Mark9700

I did change to "Force Phone Audio through Server" Rebooted. No change. I do have a custom Handset preference group for the remote phones. There is only one phone at each remote location so I did not use different SIP and UDP ranges for them. Is that needed when they are on different exter...

Mark9700

I did change to "Force Phone Audio through Server" Rebooted. No change. I do have a custom Handset preference group for the remote phones. There is only one phone at each remote location so I did not use different SIP and UDP ranges for them. Is that needed when they are on different exter...

Mark9700

Changed configuration to only allow G711 but same problem exists. Carrier for SIP trunks is local telco, Windstream.

So close to working correctly. Any other ideas of things to try?

Thanks for your assistance,
Mark

Mark9700

I have a problem with my offsite Allworx 9212L extensions. They work fine for calls to other extensions or to calls to voice mail but no audio for incoming or outgoing calls on the SIP trunks. But if you park the incoming or outgoing call on say 701 and then pick them back up the audio in both direc...

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Re: offsite extension Ok except for no audio on outside cal

Re: offsite extension Ok except for no audio on outside cal

Re: offsite extension Ok except for no audio on outside cal

Re: offsite extension Ok except for no audio on outside cal

Re: offsite extension Ok except for no audio on outside cal

offsite extension Ok except for no audio on outside calls