Allworx Technical Support Forum

thedude

only the global SIP needs filled out. The other are optional as they allow buttons to pick different systems. Delete them under the line configs. go to maintenance tools and turn on sip log. Then reboot the phone several times. View the SIP log and you should see the failure response back from the a...

thedude

I wanted to make sure it was not a DECT (wireless, which requires it to be registered to the base) Since its not, here is how I add a generic SIP to allworx, Home > Phone System > Handsets > Add Generic SIP Handset. Enter the extension and Description then for the login ID enter 1111 and of course i...

thedude

Specific model would help. Is it a wired or wireless phone?

thedude

Check the handset preference group the handset belongs to.

thedude

Remove both proxy server settings. The only settings that should be needed under the SIP section on the phone are the registrar ip (your allworx ip) and port 5060 plus the authentication ID (Login ID on allworx and password) in the top section. I have to mess with one of these brand of phones later ...

thedude

issue 1 -When someone inside the office calls another person inside the office using the Allworx phone, the person receiving the call will only see the number and extension but not a Caller ID like "Billy Mays 210", for example. right now it is just "123-456-7891 900XX", The XX ...

thedude

No Problem, I presume putting in the DNS solved the problem?

thedude

Make sure you fill in real DNS servers for it to use instead of trying to do its own. I use google at 8.8.8.8 and 8.8.4.4

thedude

This is a long shot. I once had a user who when they recorded their auto-attendants her voice had the right overtones that triggered the auto-attendant as if a key had been pressed. The solution was to have someone else record the auto-attendant then no more problems. Sounds goofy. but it really did...

thedude

If you have a back up of the system with a previous release of software you can restore that.

If you are an ISP that offers trunking you may be able to reach out to allworx for a temp update key.

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