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PLEASE NOTE: Allworxforums.com is not owned, nor run by Allworx Corp. The views and opinions found on this forum are not necessarily the views of Allworx or the forum moderators. Neither Allworx nor the forum will be held liable for any information found on the forum. The Allworx logo and name is a registered trademark of Allworx Corp.
Search found 1 match
- Tue Mar 24, 2015 8:33 am
- Forum: Installation and Configuration Help
- Topic: How to overflow calls to another queue
- Replies: 1
- Views: 1831
How to overflow calls to another queue
I need help with setting a queue to receive overflow calls from another queue. I have already set up my Customer Service Queue and a Queue for Customer Service Overflow. I need to set the overflow queue to accept customer service queue calls if all agents are on a queue call.