Allworx Technical Support Forum

vrinner

So on most of our queues, the "Maximum Rings (before agent is logged out) is set to 12. This particular queue was set to 4. I went ahead and set it to 12 to see what happens but I would think if they were logged out of the queue the lights would be different. Upgrading is certainly an option th...

vrinner

sp90378 wrote: ↑Thu Jun 28, 2018 7:17 am What does the ACD button look like when they are not getting calls and have to log out and back in? Slow blinking red? Off? Solid Amber/Yellow? Solid red?

ACD button will be either blinking red, or amber depending on how long callers have been in the queue.

vrinner

Yes...phones all have static assigned IP's.
Phone are on their own VLAN - VLAN ID 2, VLAN Priority 7

My PC/server network is 192.168.x.x
My phones are network 10.1.11.x

vrinner

Allworx version 7.4.15.5 Phones 9212L IP address is static We have a situation where certain users will be logged into the queue and take calls as normal when they come into the queue. Then there will be callers waiting in the queue and the users phone will never ring. They have to log out of the qu...

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