Allworx Technical Support Forum

sp90378

What does the ACD button look like when they are not getting calls and have to log out and back in? Slow blinking red? Off? Solid Amber/Yellow? Solid red? ACD button will be either blinking red, or amber depending on how long callers have been in the queue. OK so blinking red means the agent is in ...

sp90378

What does the ACD button look like when they are not getting calls and have to log out and back in? Slow blinking red? Off? Solid Amber/Yellow? Solid red?

sp90378

OK so when you say the IP address is static, I assume you are talking about the phone? Can you let us know if the system is on its own VLAN with just voice on it (not just on a different IP segment but actually on its own VLAN)?

sp90378

Thank you! We originally setup the Allworx in 2007 direct to the modem, but that left us open to lots of attacks (which is when we installed the WatchGuard). Maybe the Allworx box is better now at filtering and blocking traffic, but it was a nightmare originally. I'll look into the block of static ...

sp90378

In Reach, that is correct. You would want to put in the WAN. That is the easy way to tell how it gets out to the internet as well. Does the Allworx have a WAN IP in its network config? Is it a private IP or a public IP? And then what is the default gateway under network config as well, as with that...

sp90378

Thank you for the suggestions. I believe I have all of the ports set correctly. (2088 UDP, 5060 UDP, 5060 TCP, 8081 TCP, 15000-15511 UDP, 16384-16393 UDP). I think my problem lies in sp90378's question. (Or maybe this was only asked to know which ports I needed in the protocol.) How does the Allwor...

sp90378

The method to change greeting by dialing #9 was for 7.4 and older, so over 5 years ago (and 23646 would only work if the admin password was admin). The method through voice mail is the correct method however you have to have the phone support role assigned to you as a user in the Allworx to get the ...

sp90378

FYI: Anyone can upgrade through 8.2 for all Allworx servers with or without a license. If you do not have the license then you just need to manually load the software to the system. This was partly done to support the Verge phones without needing to pay for a software upgrade key, among some other r...

sp90378

ports for Allworx: 2088 UDP BLF 5060 UDP SIP 8081 TCP remote stations 15000-15511 UDP RTP 16384-16393 UDP RTP To add, you will want both TCP and UDP 5060 as remote phones will use one and reach the other. So both are needed for everything to work. You can also let through UDP 123 if you want the ph...

sp90378

Someone should bring that up to Allworx then. As long as I remember, I will on Tuesday when I am on with their tech support manager.

As noted, as a workaround, just create a user with name zaaaaaaa and then set that extension to go back to the main AA and that should work too.

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Free updates through 8.2

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