Allworx Technical Support Forum

coolie1101

[/quote] The most popular and useful program for this is Wireshark. [/quote] Below is the packet capture (limited to 6000 characters) calling a local extension from the Reach App remotely, I don't really see any issue, but there is no audio after the call is established. 99-999-999-999 = My public I...

coolie1101

So, I did a packet capture, and downloaded the file as a ".pcap" file, how do I view it?

coolie1101

wshrader wrote: ↑Sat Jun 18, 2022 10:59 am If that Multi-Site audio test still fails that would explain why Reach audio between servers fails.
>
It seems from your comments that you are not in control of the networking equipment.

The troubling part is that we can call extensions in either direction from desk phones.

coolie1101

Thanks for the info, as you stated, it had something to do with the firewall (didn't get specifics), but I reconfigured the multi site over the vpn again earlier after they mentioned making some changes and it worked even though the ui audio call test failed, and yes, if was working prior to them up...

coolie1101

wshrader wrote: ↑Thu Jun 16, 2022 5:23 pm misconfigured routing (NAT).

I had them configure port forwarding in an effort to try the connection over the WAN, but the result is exactly the same.

On another note, reach handsets work without issues to either location.

coolie1101

Hi, I have 2 Connect 536's on v8.2.17.4 software in LAN Host Mode setup for multi-site (controller & branch), both are connected via an existing Ubiquiti UXG Site-to-Site VPN, all users and handsets show up on both systems, all test past except for "Audio Call" which fails on both side...

coolie1101

Understood.

coolie1101

wshrader wrote: ↑Thu May 26, 2022 5:21 pm 2) Updating to v8.4 is free without a Feature Key.

1) Understood.
2) I don't know why it's showing no newer version s available.

coolie1101

Can some share the update 8.2, I am unable to download (see below), and we need to replace some broken 9212L handsets which seems to be discontinued with the new Verge 9312. Update Current version: 7.5.19.1 Build Date: Aug 10 2014, 20:25:45 Caution: Please perform a backup of this server before proc...

coolie1101

Thanks, was trying to avoid that, but I'll have another look.

Search found 13 matches

Re: Multi-Site via VPN "Audio Call FAILED"

Re: Multi-Site via VPN "Audio Call FAILED"

Re: Multi-Site via VPN "Audio Call FAILED"

Re: Multi-Site via VPN "Audio Call FAILED"

Re: Multi-Site via VPN "Audio Call FAILED"

Multi-Site via VPN "Audio Call FAILED"

Re: Free updates through 8.2

Re: Free updates through 8.2

Re: Free updates through 8.2

Re: Compatible Generic Handset