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Search found 1 match
- Mon Apr 16, 2018 4:47 pm
- Forum: Installation and Configuration Help
- Topic: ACD greeting and on-hold message
- Replies: 1
- Views: 1522
ACD greeting and on-hold message
I have setup my third ACD. Instead of prompts, I need it to play a greeting and then would like for it 30 or 60 seconds later to play an on hold greeting. My problem is the on-hold greeting plays immediately after the welcome greeting. Is this poor design, or am I doing something wrong?