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PLEASE NOTE: Allworxforums.com is not owned, nor run by Allworx Corp. The views and opinions found on this forum are not necessarily the views of Allworx or the forum moderators. Neither Allworx nor the forum will be held liable for any information found on the forum. The Allworx logo and name is a registered trademark of Allworx Corp.
Search found 200 matches
- Wed Mar 12, 2025 5:38 pm
- Forum: Installation and Configuration Help
- Topic: Voicemail not being delivered to email
- Replies: 5
- Views: 15544
Re: Voicemail not being delivered to email
This is an old post but the problem I had was related to the domain being set as the my actual domain and the allworx basically thinking it was configured to handle email to voicemail. Change the Network > Configuration, Fully Qualified Domain Name to the default allworx.insciteck.com or anything e...
- Wed Mar 12, 2025 5:38 pm
- Forum: Installation and Configuration Help
- Topic: Voicemail not being delivered to email
- Replies: 5
- Views: 15544
Re: Voicemail not being delivered to email
This is an old post but the problem I had was related to the domain being set as the my actual domain and the allworx basically thinking it was configured to handle email to voicemail. Change the Network > Configuration, Fully Qualified Domain Name to the default allworx.insciteck.com or anything e...
- Mon Jan 27, 2025 5:52 pm
- Forum: Allworx Software Support
- Topic: Change outside line code from 9 to something else?
- Replies: 6
- Views: 66955
Re: Change outside line code from 9 to something else?
Has there been a solution for this? I am having the same issue and need this resolved. I do see the Dial Plan and the Emergency CID but I am not sure how to completely remove the 9 prefix I have recently be removed from being able to support Allworx directly so I am going from memory. I think the I...
- Mon Jan 27, 2025 5:47 pm
- Forum: Allworx Software Support
- Topic: Change outside line code from 9 to something else?
- Replies: 6
- Views: 66955
Re: Change outside line code from 9 to something else?
Has there been a solution for this? I am having the same issue and need this resolved. I do see the Dial Plan and the Emergency CID but I am not sure how to completely remove the 9 prefix I have recently be removed from being able to support Allworx directly so I am going from memory. I think the I...
- Mon Nov 18, 2024 3:51 pm
- Forum: Installation and Configuration Help
- Topic: Feature Keys
- Replies: 5
- Views: 30869
Re: Feature Keys
The user currently assigned is the user I would like to be able to use the license. Unfortunately, when I try to sign that user into an Interact Softphone installation I get an error message regarding the licensing. Let's go back to the beginning. Exactly what is the error message? What isn't worki...
- Fri Nov 15, 2024 4:49 pm
- Forum: Installation and Configuration Help
- Topic: Feature Keys
- Replies: 5
- Views: 30869
Re: Feature Keys
Your screenshot shows that the 1 Softphone license is use. Click on the link "Allworx Interact Softphone" to see the user to which it is assigned. If necessary, provide a screenshot of that. The column indicating "Key Installed" is irrelevant if the column "Feature Enabled&q...
- Tue Sep 03, 2024 3:15 pm
- Forum: Installation and Configuration Help
- Topic: Feature Keys
- Replies: 5
- Views: 30869
Re: Feature Keys
Can you provide a screenshot? Interact Professional is not the softphone. Those are distinct licenses. The softphone is an optional component of Interact Professional that requires a softphone license.
IIRC, the servers do include 1 license out of the box.
IIRC, the servers do include 1 license out of the box.
- Wed Mar 27, 2024 4:08 pm
- Forum: Installation and Configuration Help
- Topic: "Keep copy on server" not working
- Replies: 1
- Views: 19142
Re: "Keep copy on server" not working
Is the system storage full? Do you see any relevant events in the system log?
- Mon Mar 25, 2024 4:53 pm
- Forum: Installation and Configuration Help
- Topic: call not allowed
- Replies: 1
- Views: 18460
Re: call not allowed
You must update that server. It's pointless to ask for support of such an old version at this point. Current version is v9.1 and the 6x12 is only supported up to v8.5. Note that you can update to v8.4 without a license if you have the files to do so.
- Thu Mar 07, 2024 4:31 pm
- Forum: Allworx Software Support
- Topic: iPhone 8 cannot use Reach License
- Replies: 1
- Views: 29891
Re: iPhone 8 cannot use Reach License
From the Reach Release notes: Allworx Reach 5.* is the recommended app for all users with Allworx System Software 8.3 or higher and Apple devices running iOS 12 or higher. To receive calls when the Reach app is running in the background, the Reach 5.* app requires access to an Allworx server running...