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Search found 5 matches

by allwrxprtnr
Wed Dec 16, 2020 2:45 pm
Forum: Installation and Configuration Help
Topic: life expectancy and upgrading??
Replies: 2
Views: 3804

Re: life expectancy and upgrading??

#1 - If you don't have any spare power supplies for the 6x (they are different than the phones), buy a couple! #2 - Buy a CF card, preferably 1 or 2GB #3 - Ensure that Office Safe is working and backing up the server often. Make backups of these backups The 6x is OLD, even though you got it in 2014....
by allwrxprtnr
Wed Dec 16, 2020 9:37 am
Forum: Installation and Configuration Help
Topic: Incoming Calls Not Being Received At Home
Replies: 4
Views: 5989

Re: Incoming Calls Not Being Received At Home

Thanks for the info, Chris! I don't have any to test with, but my customers' experiences weren't good with a nighthawk. I'll make sure to look for Secure NAT next time I run across one.
by allwrxprtnr
Tue Dec 15, 2020 10:28 am
Forum: Installation and Configuration Help
Topic: Incoming calls are being disconnected when put on hold or transferred
Replies: 3
Views: 4383

Re: Incoming calls are being disconnected when put on hold or transferred

This could also be an ISP issue, assuming you are using SIP for your voice. It could be a misconfigured SIP account on the Allworx, or the wrong CODEC (such as G.711A, G.711U) It may be best to gather some call details (time/date of issue, description, incoming call number, number they dialed to rea...
by allwrxprtnr
Tue Dec 15, 2020 10:24 am
Forum: Installation and Configuration Help
Topic: Incoming Calls Not Being Received At Home
Replies: 4
Views: 5989

Re: Incoming Calls Not Being Received At Home

If you're not the only person using a remote phone at your company, make sure that the following is turned off on both your WiFi Router and Modem (you may need to contact your ISP if you have one from them). H.225 H.323 SIP/ALG Other SIP/VOIP "helpers" or QoS (Quality of Service) Not all o...
by allwrxprtnr
Tue Dec 15, 2020 10:20 am
Forum: Installation and Configuration Help
Topic: How to change ADMIN password
Replies: 2
Views: 4110

Re: How to change ADMIN password

You have to call Allworx tech support (866-255-9679) and have them reset it for you. There is a "forgot password?" link underneath the login that will give you the information you need to reset it. If you have an Allworx partner that usually helps you or your business, Allworx may contact ...