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PLEASE NOTE: Allworxforums.com is not owned, nor run by Allworx Corp. The views and opinions found on this forum are not necessarily the views of Allworx or the forum moderators. Neither Allworx nor the forum will be held liable for any information found on the forum. The Allworx logo and name is a registered trademark of Allworx Corp.
Search found 5 matches
- Mon Nov 18, 2024 10:13 am
- Forum: Installation and Configuration Help
- Topic: Feature Keys
- Replies: 5
- Views: 2441
Re: Feature Keys
The user currently assigned is the user I would like to be able to use the license. Unfortunately, when I try to sign that user into an Interact Softphone installation I get an error message regarding the licensing.
- Fri Nov 15, 2024 11:36 am
- Forum: Installation and Configuration Help
- Topic: Feature Keys
- Replies: 5
- Views: 2441
Re: Feature Keys
Hi wshrader, Please see the attached link for a screenshot. I'm unable to use the Out of the box license for the softphone. In the screenshot you can see the count is there for 1 license but unusable I also noticed the Key Installed column says "No". https://www.dropbox.com/scl/fi/6qogyk1g...
- Thu Jul 11, 2024 5:35 pm
- Forum: Installation and Configuration Help
- Topic: Feature Keys
- Replies: 5
- Views: 2441
Feature Keys
Hello All, I have an Allworx Connect 536 and it recently caught my attention that in my Feature Keys I have Total License count of 1 Interact Softphone license. While it says the Feature is Enabled on my device it also says the Key is not installed. My questions are: - Is this a test key that is inc...
- Thu Sep 28, 2023 1:42 pm
- Forum: Allworx Software Support
- Topic: Allworx Reach Issues
- Replies: 6
- Views: 37837
Re: Allworx Reach Issues
We finally got Allworx involved on direct calls involving my SD-WAN provider, Allworx partner and Allworx. The SD-WAN provider ran a packet capture from the edge device to it's destination IP(Allworx) while I made test calls on my reach app. When the packet capture was analyzed it was discovered tha...
- Tue Sep 19, 2023 4:19 pm
- Forum: Allworx Software Support
- Topic: Allworx Reach Issues
- Replies: 6
- Views: 37837
Re: Allworx Reach Issues
This is always going to be one of two things: 1) firewall rules are not allowing/forwarding the correct ports or incorrectly. Make sure you have BOTH media port ranges. 2) SIP ALG either on the firewall or the edge device. If this device is a coax modem then this is probably still enabled unless yo...