Change outside line code from 9 to something else?

[GCW]

Hi folks,

We have Allworx VOIP system that we use in our company and people happen to misdial 911 when trying to make outside, long distance calls. I am looking for a solution to this, we have had cops visit us many times in the past for the misdials which I think is frustrating for both the parties.

I am wondering if it's possible to change 9 with 8 for outside line connection? or any other viable solution.

[wshrader]

You change that in the Dial Plan.

[GCW]

Are you able to guide me on that? I am unable to edit that in Dial Plan.

[wshrader]

Are you logged in as admin? If not, is your user role set as system administrator? Send me a PM and I can offer to assist you professionally if you like.

[landrade]

Has there been a solution for this? I am having the same issue and need this resolved. I do see the Dial Plan and the Emergency CID but I am not sure how to completely remove the 9 prefix

[wshrader]

Has there been a solution for this? I am having the same issue and need this resolved. I do see the Dial Plan and the Emergency CID but I am not sure how to completely remove the 9 prefix

I have recently be removed from being able to support Allworx directly so I am going from memory. I think the Internal Dialing Rules under the Dial Plan is where you want to look for this.

[wshrader]

Has there been a solution for this? I am having the same issue and need this resolved. I do see the Dial Plan and the Emergency CID but I am not sure how to completely remove the 9 prefix

I have recently be removed from being able to support Allworx directly so I am going from memory. I think the Internal Dialing Rules under the Dial Plan is where you want to look for this.