Allworx Technical Support Forum

I have a client that has an Allworx system, installed by a long defunct integrator...
After trying to get Allworx "support" to respond going on YEARS now and with the current work from home situation... it has become critical I get a copy of Allworx OfficeSafe, so I can install the firmware updates without fear of losing the entire system config and having to rebuild it manually from notes...

Is there anyone here that would be willing to send me a copy PLEASE! Thank you.

How have you been trying to contact "support" ? They should be quite willing and able to refer you to a an authroized partner in your area. What version are they on now? The result an update being an unrecoverable error is almost impossible in my experience. I think maybe one time this has happened to me, requiring a restore from OfficSafe, in 5 years and updating 1000s of times. I understand your caution and applaud it, though. Don't get me wrong.

You can also just clone the CF card to a new one and upgrade the new one. That's my plan to catch up on updates. And I still have OfficeSafe backups too - never hurts.

EricE wrote: ↑Wed Sep 09, 2020 12:26 pm You can also just clone the CF card to a new one and upgrade the new one. That's my plan to catch up on updates. And I still have OfficeSafe backups too - never hurts.

Please explain this process in detail. AFAIK MS Windows will not read the proprietary format of the CF card, nor of the USB flash drive if that is used.