Allworx Technical Support Forum

Interact dialing option vanished from Outlook. Restarted computer. Didn't resolve. Tried to update/reinstall Interact, but when I try to uninstall or reinstall it gives me errors. First, it says "the feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternative path to a folder containing the installation package 'Interact_Install_EndUser(1).msi" in the below box.

When I try again (either buy moving it to a drive that's not redirected or by just trying again in the redirected folder), it says "The file 'C:\Users\USERNAME\DOMAIN\Dowloads\Interact_Install_EndUser(1).msi' is not a valid installation package for the product Interact. Try to find the installation package 'Interact_Install_Enduser(1).msi' in a folder from Which you can install Interact."
If the file is copies to C:\Temp\, I get the same error, just the name it says "The file 'C:\Temp\Interact_Install_EndUser(1).msi' is not a valid installation package for the product Interact. Try to find the installation package 'Interact_Install_Enduser(1).msi' in a folder from Which you can install Interact."

I tried to force an uninstall, and now it's no longer listed as installed in Windows (Win 10), but problem still continues.

Thanks for any assistance.

I'm sorry to say this isn't really an Interact problem. It's a Windows problem. I've seen where it was possible to install more than one version of Interact. Is the Interact installer requiriing the removal of all previous versions? There are many utilities and resources on the Web for fixing and cleaning broken installs/removals.

Thanks. Used Microsoft's tool to resolve!