Allworx Technical Support Forum

Posted: **Tue Oct 20, 2020 9:11 am**

Hi folks,

We have Allworx VOIP system that we use in our company and people happen to misdial 911 when trying to make outside, long distance calls. I am looking for a solution to this, we have had cops visit us

many times in the past for the misdials which I think is frustrating for both the parties.

I am wondering if it's possible to change 9 with 8 for outside line connection? or any other viable solution.

Posted: **Fri Oct 23, 2020 5:18 pm**

You change that in the Dial Plan.

Posted: **Tue Oct 27, 2020 11:51 am**

Are you able to guide me on that? I am unable to edit that in Dial Plan.

Posted: **Fri Oct 30, 2020 6:17 pm**

Are you logged in as admin? If not, is your user role set as system administrator? Send me a PM and I can offer to assist you professionally if you like.

Posted: **Fri Jan 17, 2025 10:42 am**

Has there been a solution for this? I am having the same issue and need this resolved. I do see the Dial Plan and the Emergency CID but I am not sure how to completely remove the 9 prefix

Allworx Technical Support Forum

Change outside line code from 9 to something else?

Change outside line code from 9 to something else?

Re: Change outside line code from 9 to something else?

Re: Change outside line code from 9 to something else?

Re: Change outside line code from 9 to something else?

Re: Change outside line code from 9 to something else?