This is my first Allworx system, and I have learned a number of things on this forum, so thank you for your time and input.
I am at a point int he configuration where I don't know why it is not working.
This is my setup:
Host based Allworx 48x and 6/2 expander v7.4.9.5
23 9212L SIP phones and 1 9224
I have set up one CO line on port 1 and 1 9212L to test with. Dialing out works fine (dial 9 and it picks up the line and can make outgoing calls).
I have enabled line appearance on Port 1
I have set up a Generic User on extension 2999 that is not assigned a phone and I have routed all calls from this CO to this extension.
We will not be using Auto Attendent features or voicemail, so the extension call route looks like this:
First connection attempt:
Key System Ring Delay (Call Monitor) for 99 rings (Single Ring)
Finally:
hang up
I have a PFK on the 9212L programmed as a Line Appearance for CO 1.
Here is what happens:
I initiate an incoming call, and the PFK lights up flashing green (showing activity on the line). As soon as I push the PFK to answer or pick up the phone to answer, the 9212L flashes like it has taken control of CO1 and then immediately sends the PFK into a flashing red state. I can not assume the call by holding the button, pushing the button or any other means.
Surely I am missing something in the Key System template, but I don't know what it could be. This is my template that I copied from the original and then made some minor modifications:
Name
Copy of Key System Station (Defa
Station Mode
Key System Behavior
Call Assistant / TSP Driver (TAPI) Display
Calling Party Info (Caller ID) *
Call Assistant Display Mode
Normal
Call History Size
99 *
Clock Mode
12 Hour *
Codec Preference Order
G.711, G.722, G.729A
Daylight Saving Time
use current server setting
Hold Button Mode
Hold Calls, Park Lines *
Hold Reminder Mode
Timer *
Hold Reminder Timeout
300 *
Hold Music Selection
Line-In
Jitter Buffer Size
80ms
Message Waiting Indication
Visual
Messages Button Operation
Displays Messages List *
Missed Call Tracking
Call Appearances Only *
Off Hook Digits Dialed
Paging Mode
Pages always accepted *
Redial Memory
Forever *
RTP Media Port Range
16384 to 32767
SIP NAT Keep-alive Interval
20
SIP Port
5060
Handset Network Template
Network Template (Default)
Network Settings
Per Handset Network Profiles Template
Time Zone
use current server setting
Unannounced Transfer Mode
Requires Hang-up
Audible Dialing
enabled *
Auto On Hold
disabled *
Auto Retrieve Calls
enabled *
Call Supervision
disabled
Call Timer Display
enabled *
Caller ID Display
enabled
Configuration Menu
enabled
DTMF Playout
enabled
Intercom Auto Answer
enabled *
Keypad Dialing
enabled
Line Appearance(s) Use Dial Plan
enabled
Off Hook Auto Answer
enabled *
Off Hook Ringing
disabled *
On Hook Dialing
enabled *
Quick Transfer
enabled
SNMP
enabled
Visual On Call
enabled *
Visual Ringing
enabled *
Please help!
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PLEASE NOTE: Allworxforums.com is not owned, nor run by Allworx Corp. The views and opinions found on this forum are not necessarily the views of Allworx or the forum moderators. Neither Allworx nor the forum will be held liable for any information found on the forum. The Allworx logo and name is a registered trademark of Allworx Corp.