9224 Phone Issues

[lcbarker]

I work for a non-profit. Because I'm mechanically inclined, over 2 years ago I took up the challenge to help find and monitor a new phone system. We purchased the 6x with 35 9224 phones. We were offered the 4 yr warranty extension on the phones but declined because, well what can go wrong with a phone. Right? Wrong! Of the 35 phones 6 have gone bad. Not a great experience.

Each phone has different issues and I don't want to complicate this question, so I'll deal with one issue at a time.

Yesterday I had 2 phones set up and looked to be working fine. Today I tried to access messages via the Messages button and tried to use a PFK to reach an coworker and the screen just says "Calling' and then quits. There is no dialing tone in the speaker. I looked in the system log and isolated this message: tSip: SIP: *** 200 OK timed out (no ACK) on 5134 (dialog 0x301d9d0). Discarding call.

Does this phone have a mechanical/electronic issue or is this a software issue or is there a secret set of buttons to push to correct this?

Thanks for your help.

Les

[brobbins]

We saw an issue similar to this. We updated the system software and it seems to have corrected the issue. What software version are you on?

[lcbarker]

Thanks for the response. We're still running 7.1.11.1. I'd be very happy if it's a software issue. I think an upgrade might solve our 'all page' problem too. But my goodness is it expensive. Our vendor sold us the hardware warranty extension, but didn't mention software.