Remotely Change On-Call Extension

[trippb]

I have a customer who is looking for a new phone system. They are a locksmith with multiple techs. They would like the on-call tech to be able to take phone calls via their cell phones. The Reach app would be perfect for this.

Where I'm a little lost on the configuration is changing the on-call extension. When someone is no longer available to be on-call, they want it sent to voicemail. If the on-call person changes over the weekend, they want to be able to change the phone system. So, is there a way to alter the routing remotely? Possibly using presences? I was even wondering about installing both Reach and the old Mobile Link. Mobile Link could be attached to a generic on-call user and the app could change the presence. That presence could change the routing.

Other thoughts?

[Kkwok]

Yes it’s correct. I rolled out allworx system 2 days ago. I told dispatch ensure presence mode and map to correct on call person.

[wshrader]

I have a customer who is looking for a new phone system. They are a locksmith with multiple techs. They would like the on-call tech to be able to take phone calls via their cell phones. The Reach app would be perfect for this.

Where I'm a little lost on the configuration is changing the on-call extension. When someone is no longer available to be on-call, they want it sent to voicemail. If the on-call person changes over the weekend, they want to be able to change the phone system. So, is there a way to alter the routing remotely? Possibly using presences? I was even wondering about installing both Reach and the old Mobile Link. Mobile Link could be attached to a generic on-call user and the app could change the presence. That presence could change the routing.

Other thoughts?

Using Presences is a popular way to implement changeable on-call routing. Reach is one way to change Presences. The only problem with using Reach is that mobile device used for this purpose cannot be used with more than one user in Reach. Another method to change a Presence, though not nearly as easy as using Reach, is through the Message Center. If any of their phone numbers routes to an Auto Attendant, the Message Center can be accessed that way. If they have an available phone number, it could be dedicated to Message Center access. I can think of yet another but far more complex method but it's not worth explaining right now.