Allworx Technical Support Forum

Another crazy problem...

Since we updated our 6x to 8.4.2.7 which updated the software on all of our phones, the 9212Ls seem to reboot themselves automatically every day at either 12:21 to 12:23 AM or 12:21 to 12:23 PM. This is a phone-initiated reboot and not a server-initiated reboot and there does not seem to be any event logging on it.

Of course our Allworx reseller wants to charge us $$$ for the privilege of reporting this to Allworx directly.

Anyone know anything about this?

Thanks!

I will take a look at the DHCP idea, thanks!

Our Allworx reseller doesn't care to do any troubleshooting. All they will do is pass on the report to Allworx.

Indeed, this is related to DHCP. The phones seem to reboot when the lease expires instead of asking to renew it. Solution is to set all of our phones to static IPs.

The previous version of the phone software didn't have this issue.

Anyone know why?