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Incoming calls

General installation and configuration help.
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eleran
Posts: 1
Joined: Fri Dec 20, 2019 9:24 am

Incoming calls

Post by eleran »

Currently our incoming calls ring on every handset but are answered by a select few in our call center. I have setup direct dial lines for users that do not need to be answering the generic incoming line, but how do I keep the generic incoming line(s) from ringing at those handsets that dont need to answer them?

Appreciate any help.
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wshrader
Posts: 196
Joined: Mon Apr 15, 2019 3:07 pm

Re: Incoming calls

Post by wshrader »

Check all your call routes, starting with Outside Lines and remove anything you don't want to ring.
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