Allworx Technical Support Forum

Hello All,

I have an Allworx Connect 536 and it recently caught my attention that in my Feature Keys I have Total License count of 1 Interact Softphone license. While it says the Feature is Enabled on my device it also says the Key is not installed.

My questions are:
- Is this a test key that is included with the device upon purchase?
- How do I go about obtaining the Key?

Thank you for your assistance in advance,

Can you provide a screenshot? Interact Professional is not the softphone. Those are distinct licenses. The softphone is an optional component of Interact Professional that requires a softphone license.
IIRC, the servers do include 1 license out of the box.