Our receptionist is often transfering calls out and minutes later needs to grab that phone call back, does the allword 9224 phone support that.
Also, she is having a problem with using the hotkey transfers to send a customer to someones voicemail when that employee is already on a call, she has to manually enter the ext. Is there a setting to change or anything like that? Thanks.
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Receptionist wants to grab a completed transfer.
Re: Receptionist wants to grab a completed transfer.
I am not sure that I understand the question, because I don't understand the idea of grabbing a call back minutes later. Where did the call go? Is it ringing someone's extension for several minutes?
If the phone is still ringing, she can dial 6+extension to pull it back. Other options are to use the parking feature or attended transfers (Transfer --> hit second call appearance and extension --> Transfer or Release to complete or cancel transfer).
If the phone is still ringing, she can dial 6+extension to pull it back. Other options are to use the parking feature or attended transfers (Transfer --> hit second call appearance and extension --> Transfer or Release to complete or cancel transfer).