Allworx Technical Support Forum

Our receptionist is often transfering calls out and minutes later needs to grab that phone call back, does the allword 9224 phone support that.

Also, she is having a problem with using the hotkey transfers to send a customer to someones voicemail when that employee is already on a call, she has to manually enter the ext. Is there a setting to change or anything like that? Thanks.

I am not sure that I understand the question, because I don't understand the idea of grabbing a call back minutes later. Where did the call go? Is it ringing someone's extension for several minutes?

If the phone is still ringing, she can dial 6+extension to pull it back. Other options are to use the parking feature or attended transfers (Transfer --> hit second call appearance and extension --> Transfer or Release to complete or cancel transfer).