Allworx Technical Support Forum

Hello,

When an incoming caller leaves a message on our allworx 6x system the caller does not have the ability to :
1-Zero out after they hear the beep to record
2-re-record the message they left, delete, or append it.

Basically once a caller is in your voicemail greeting they are stuck. In a service business, you always want the caller to zero out at any time in case they want a live person to speak with, without having to hang up and call back.

Is there a setting to allow callers more features that we have have overlooked?

Thank You.

seems it's very common for just about all phone systems to allow the caller to hit pound after leaving a message and append or rerecord or make messgae urgent.

Also common on other systems are able to allow caller to hit zero during recording to get to an operator. But nothing on Allworx.

Hoping someone found a way to get this done?