Allworx Technical Support Forum

I have a small office and am configuring the Allworx 6x with six users. The issue I am having is that I cannot get a listing of users and extensions? For instance from any phone I dial 400 for the auto attendant and then choose option #1 to search the directory by name, I get no matches found no matter what name I enter on the keypad. If I choose option #2 to list all names and extensions, then no names are listed there is only a blank pause and then the option to listen to these choices again? Is there a setting or something I am missing on the user setup to indicate that a user should be listed within the directory? I can dial the extensions directly but I need the directory option available. Any assistance would be appreciated.

I believe that you have to record your voicemail "name" within your message center preferences. Also, check the Business --> Users settings. Ensure that they are checked for the appropriate auto attendant in the user settings.

I figured it was overlooking something simple. Recording the voicemail name within the message center fixed the problem, Thanks for your help.

wshrader wrote: ↑Wed Jan 03, 2018 7:53 am Under Users, the red dot after their name indicates they have not recorded their name. Without a recorded name, there is nothing to play when you choose #1 for dial by name.

Considering the OP was from May 2014, there was no red dot under users. That is a much newer feature that would not have existing back then.