Allworx Technical Support Forum

One of our location is having random dropped calls. The call quality also has static once in awhile including long pauses. Below is the error code the system gets when a call is dropped.



tSip: Internal Event Code [%W @(#)dialplanFmt.c-24 W%,4737]
thanatos: Internal Event Code [%W @(#)dialplanFmt.c-24 W%,4737]

Does anyone know what this code means? this is the first time we've ever had this error code.

Setup:
Allworx 6x
SIP trunk
10 Max active calls
10 Call paths from provider
3/3Mbps bandwidth

You only have 3mbps up and down for bandwidth? Is it dedicated for the phones or are they sharing it with the data network?