Greetings,
We recently made the jump from an hybrid phone system to a Allworx 48x. This forum has answered most questions, but our end users are experiencing a little bit of an issue. We currently have a call center queue for the majority of our front office staff. When the first person in the queue recieves a call, but is not at their desk, another person in that queue cannot pick up that call using the 7+ (persons extension) technique. It gives them a busy signal. Since they are in close proximity to one another its bothersome to have to wait until that call rolls to the next person in the queue. Is there a setting to allow for a person pick up another persons phone while in the same queue?
If anyone is interested in helping create a new site logo please email webmaster@allworxforums.com
PLEASE NOTE: Allworxforums.com is not owned, nor run by Allworx Corp. The views and opinions found on this forum are not necessarily the views of Allworx or the forum moderators. Neither Allworx nor the forum will be held liable for any information found on the forum. The Allworx logo and name is a registered trademark of Allworx Corp.
PLEASE NOTE: Allworxforums.com is not owned, nor run by Allworx Corp. The views and opinions found on this forum are not necessarily the views of Allworx or the forum moderators. Neither Allworx nor the forum will be held liable for any information found on the forum. The Allworx logo and name is a registered trademark of Allworx Corp.
Call Queue Settings
Re: Call Queue Settings
The call is not really at an extension when it is in the queue. I think that you can however, dial 7 plus the number for the queue, at least on the most recent version. 400 is the default queue number, then 401, 402, etc.