Call Queue Settings
Posted: Thu Feb 21, 2013 10:40 pm
Greetings,
We recently made the jump from an hybrid phone system to a Allworx 48x. This forum has answered most questions, but our end users are experiencing a little bit of an issue. We currently have a call center queue for the majority of our front office staff. When the first person in the queue recieves a call, but is not at their desk, another person in that queue cannot pick up that call using the 7+ (persons extension) technique. It gives them a busy signal. Since they are in close proximity to one another its bothersome to have to wait until that call rolls to the next person in the queue. Is there a setting to allow for a person pick up another persons phone while in the same queue?
We recently made the jump from an hybrid phone system to a Allworx 48x. This forum has answered most questions, but our end users are experiencing a little bit of an issue. We currently have a call center queue for the majority of our front office staff. When the first person in the queue recieves a call, but is not at their desk, another person in that queue cannot pick up that call using the 7+ (persons extension) technique. It gives them a busy signal. Since they are in close proximity to one another its bothersome to have to wait until that call rolls to the next person in the queue. Is there a setting to allow for a person pick up another persons phone while in the same queue?