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REMOTE IP PHONE REGISTRATION ERROR

General installation and configuration help.
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tco1214
Posts: 2
Joined: Thu May 03, 2012 11:34 pm

REMOTE IP PHONE REGISTRATION ERROR

Post by tco1214 »

I have been banging my head against a wall the last 3 days trying to get a single remote IP phone to work. The 48x is in LAN Host mode, behind a Fortinet Fortigate firewall on the company's LAN, with an internal static assigned and all necessary ports forwarded to the allworx server. The phone loads the config files, but repeatedly gives a "registration error." I have the contact and boot server IP's set at the public IP which is forwarded to the LAN IP of the 48x. :x
tco1214
Posts: 2
Joined: Thu May 03, 2012 11:34 pm

Re: REMOTE IP PHONE REGISTRATION ERROR

Post by tco1214 »

RESOLVED!! SIP ALG services were not disabled on the client's firewall as originally thought. As soon as this was corrected, the phone registered.
edmondsj
Posts: 1
Joined: Thu Jan 03, 2013 10:50 am

Re: REMOTE IP PHONE REGISTRATION ERROR

Post by edmondsj »

Any chance you can share your FortiGate config for this? My problem is I have a remote office with two Allworx phones behind a Fortigate firewall. The phone registers fine to my 6X, I can dial and it does connect to the phone I am calling but no audio in either direction. I'm new to Fortigate so if possible would like a config for dummies.
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