Hello,
When an incoming caller leaves a message on our allworx 6x system the caller does not have the ability to :
1-Zero out after they hear the beep to record
2-re-record the message they left, delete, or append it.
Basically once a caller is in your voicemail greeting they are stuck. In a service business, you always want the caller to zero out at any time in case they want a live person to speak with, without having to hang up and call back.
Is there a setting to allow callers more features that we have have overlooked?
Thank You.
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PLEASE NOTE: Allworxforums.com is not owned, nor run by Allworx Corp. The views and opinions found on this forum are not necessarily the views of Allworx or the forum moderators. Neither Allworx nor the forum will be held liable for any information found on the forum. The Allworx logo and name is a registered trademark of Allworx Corp.
callers unable to manage recording
Re: callers unable to manage recording
seems it's very common for just about all phone systems to allow the caller to hit pound after leaving a message and append or rerecord or make messgae urgent.
Also common on other systems are able to allow caller to hit zero during recording to get to an operator. But nothing on Allworx.
Hoping someone found a way to get this done?
Also common on other systems are able to allow caller to hit zero during recording to get to an operator. But nothing on Allworx.
Hoping someone found a way to get this done?