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Polycom IP 4000 help!

General installation and configuration help.
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rymaltech
Posts: 1
Joined: Mon Mar 25, 2013 11:00 am

Polycom IP 4000 help!

Post by rymaltech »

Hello all,


I'm trying to setup an IP 4000 conference phone as a generic SIP handset. I just recently installed 3 IP 5000's with no real problems, but the older 4000 is giving me grief. No matter what I try, the phone constantly fails to register. This is the error from the system event report:

"tSip: SIP: INVITE from 192.168.140.170:5060 discarded (not trusted)"


I have tried setting the SIP loginID and password to the same 4 digits as the user ID, as suggested in a previous post. Unfortunately, it did not help. Any suggestions would be most appreciated.


Thanks,
Matt
liftow
Posts: 109
Joined: Tue Jan 22, 2013 1:35 pm

Re: Polycom IP 4000 help!

Post by liftow »

I've got the 5000 working as well. No experience with the 4000.
Firmware up to date?
I recall coming across something in the documentation that made me glad I had a 5000 and not anything older, but I don't recall the specifics.
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