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How to overflow calls to another queue

General installation and configuration help.
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LornaE
Posts: 1
Joined: Tue Mar 24, 2015 8:27 am

How to overflow calls to another queue

Post by LornaE »

I need help with setting a queue to receive overflow calls from another queue. I have already set up my Customer Service Queue and a Queue for Customer Service Overflow. I need to set the overflow queue to accept customer service queue calls if all agents are on a queue call.
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advantagevoice
Posts: 19
Joined: Tue Apr 08, 2014 5:44 am

Re: How to overflow calls to another queue

Post by advantagevoice »

Go to the Call Queues page and modify the the Customer Service Queue. Expand Queue is full. Did you set it to transfer to the extension that rings to the Overflow queue?
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