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Intercom Button Greyed Out on some Employees but not all

General installation and configuration help.
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KRusso
Posts: 2
Joined: Wed Sep 14, 2016 12:29 pm

Intercom Button Greyed Out on some Employees but not all

Post by KRusso »

When using Call Assistant, Under Switchboard, when I right-click an Employee, I usually have two options: Intercom, and Dial. However; it does not give me the option for all employees. For some employees, it only gives you the option to dial. I noticed that there is a little phone icon on the right of each employees name, on the ones that will allow me to select either, and the employees with no phone icon, I can only select dial. Can anyone point me in the right direction to fix this issue? It may be a configuration problem??

I am currently running Windows 10 and Allworx Call Assistant Version 2.5.11.1


K.Russo
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