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Feature Keys

General installation and configuration help.
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Natco
Posts: 3
Joined: Tue Aug 29, 2023 1:19 pm

Feature Keys

Post by Natco »

Hello All,

I have an Allworx Connect 536 and it recently caught my attention that in my Feature Keys I have Total License count of 1 Interact Softphone license. While it says the Feature is Enabled on my device it also says the Key is not installed.

My questions are:
- Is this a test key that is included with the device upon purchase?
- How do I go about obtaining the Key?

Thank you for your assistance in advance,
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wshrader
Posts: 194
Joined: Mon Apr 15, 2019 3:07 pm

Re: Feature Keys

Post by wshrader »

Can you provide a screenshot? Interact Professional is not the softphone. Those are distinct licenses. The softphone is an optional component of Interact Professional that requires a softphone license.
IIRC, the servers do include 1 license out of the box.
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