How to check emails sent to a message alias

primonate · Post by **primonate** » Tue Apr 12, 2011 3:54 pm

I was adding some users to a message alias named "Service"
I added the word Service to the list of email addresses, voice-mails came in and apparently it sent emails to service@"ourcompany"-allworx.com
I've found where I can delete voicemail trash (Home>Reports>Users) but how do I get rid of these emails? When I listen to the "Service" message box it tells me I have two emails but gives no directions on how to edit/delete them.

I'm running a
Model: Allworx 6x
Software Version: 7.0.5.1, Oct 5 2009, 11:07:24
Client Communication Version: 3.2.0.0
MAC Address: 00-0A-DD-02-16-CA
Server ID: 000216ca
Temperature: 45C (normal)
USB Disk: Not Installed
Disk Size: 488.7 MBytes (25 % full)
Installed Features: Virtual Private Network (VPN)
Internet Call Access
Call Queuing
Call Assistant
Conference Center
Multiple Language Pack
System has been running for 89 days 3 hours.
Copyright 2001 - 2009 Allworx Corp. All rights reserved.

justingoldberg · Post by **justingoldberg** » Sun Jun 26, 2011 10:52 pm

try changing the hostname to a real domain like allworx.com or your domain name. This usually ends the problem. To delete them you can login to the server via pop (telnet into port 110 on Allworx, google it!) or add them into outlook (and check delete from server).

username: their allworx username (same one as call assistant) no @ sign
password: their allworx password

I keep a dummy account in outlook ready to go when this happens.

justingoldberg · Post by **justingoldberg** » Sat Aug 20, 2011 11:24 pm

What's the maximum number of message aliases one can have?

TheATech · Post by **TheATech** » Wed Jun 20, 2012 2:52 pm

I know it's been a while since this original post. I'm having the same problem, but can't seem to access email following your instructions. Setting up an account in Outlook, they want a legitimate email address. I tried [username]@allworx.com, with no luck.

Please Help! We have a glut of email clogging up the whole system and causing people to get "mailbox full" messages when they call in.

justingoldberg · Post by **justingoldberg** » Wed Jun 20, 2012 3:24 pm

Use username, not username@allworx.com.

For the pop3 server, use the allworx ip address, lan or WAN [if open on the wan]

How to check emails sent to a message alias

How to check emails sent to a message alias

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